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Kay Jewelers Complaint - Does not Live Up to their GUARANTEED Delivery - necklace at http://www.kay.com
Kay Jewelers Complaint

Kay Jewelers Complaint

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Does not Live Up to their GUARANTEED Delivery - necklace at http://www.kay.com


Was shopping for Mother's Day Gemstone Necklace for my kids. Kay Jeweler's had a nice necklace at the OnLine Store. I ordered it two weeks before Mothers Day. On their website, they indicated GUARANTEED DELIVERY of the necklace by May 11. During the two weeks, I was provided with no order status. As May 11 drew near, I had to call them to get status. They said YES, I should still expect delivery by May 11. On May 11, I called them and the Customer Service agent said "due to shipping problems with the carrier", they were going to be unable to deliver the necklace until May 14. Keep in mind this was for my kids to give their Mother on Mothers Day (May 13). They offered to give me a $50 gift card for the "trouble". This was unacceptable. I wanted the necklace. I was forced to go to the mall to pick up something less personal than what I wanted. All because I trusted Kay to live up to their promised Guaranteed Delivery. The moral: Do not trust the Kay Jewelers website if you truly need guaranteed deliveries.


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