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Kay Jewelers Complaint - Expensive Costume Jewelry
Kay Jewelers Complaint

Kay Jewelers Complaint

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Expensive Costume Jewelry


We purchased a sterling silver Dolphin necklace with an aquamarine gem for our daughters 18th birthday. We wanted to start her on her collection of fine jewelry. We were never offered the extended warranty but the gem was automatically covered under their gem warranty. Our daughter took the necklace in for her first 6 mo inspection and was told the chain was breaking but that was normal wear and tear. What??? After only 6 months!!! They refuse to replace the chain. So basically I paid $$$ for something I could have gotten at Claire's cheaper. Junk!!! And poor service! I spoke to both the store and online customer service and got the same line "It's normal wear and tear". When you purchase jewelry from a store such as Kay's you expect it to last longer than 6 months. What a way to turn off such a young women to fine jewelry for years to come.


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