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Kay Jewelers Complaint - Horrible customer service
Kay Jewelers Complaint

Kay Jewelers Complaint

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Horrible customer service


If anybody is planning on purchasing jewelry from Kay jewelers in Lancaster, PA I would definetely auggest you look somewhere else. When coming to this store with my fiancé to pick out my engagement ring we were treated great, obviously because they wanted us to purchase, but this was the only Ike I have ever gotten good customer service and respect from these people. I loved my ring but now seriously regret that we bought it at kays because once you buy something from them you basically are dirt the next time you come in to get you jewelry cleaned and inspected. Each time I've visited after purchasing my ring I've had a horrible experience were the same sales lady will act like she doesn't know I'm standing their waiting for about 15 minutes and then when she finally decides to help me she is rude and very disprespectful, if you ever get her initials BJ you will know what I mean. Basically with kays if you are planning to purchase they will treat you like gold and after that they will treat you like crap. I hate hat I have to deal with these ignorant jerks for the rest o my life and will never ever ever ever purchase anythig from them again.


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