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Kay Jewelers Complaint - I want a new chain, not a new necklace - Kay jewelers infinity Necklace
Kay Jewelers Complaint

Kay Jewelers Complaint

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I want a new chain, not a new necklace - Kay jewelers infinity Necklace


This past Christmas, my boyfriend got me a beautiful Rose Gold chain, 24 ^ gold Infinity Necklace with diamonds along the middle. I fell in love with it on sight being that It is gorgeous and it symbolizes a promise ring. About 3 weeks after receiving it, I was putting it on when the chain broke. I thought maybe it had caught on an article of clothing. I went and got the chain fixed a week after it broke and my boyfriend also put a warranty on it. After getting the necklace back, I noticed it didn't sit straight but wasn't very noticeable so I over looked it. But after having it for 2 weeks and only wearing it 3 times during, the chain broke in the same place on the other side. This time, while adjusting it. I went and got it fixed again. When I got the necklace back, the adjustments were very noticeable and the infinity pendant sat side ways. Again, I overlooked it just being happy to have it back. Today, while putting the necklace on, the chain has broke a 3rd time. This is starting to aggravate the ever loving hell out of me. I have wore the necklace a total of 9 times since having it. I am very disappointed with this and hope to have it fixed again, HOWEVER, I am going to be quite adamant about having a new chain and if possible a box chain rather than the one it comes with. This is absolutely ridiculous. He bought a necklace for me to wear and that's what I intend to do. If this happens a 4th time, I promise you, I will spread the word and never purchase from this company again. Next time, he can just go to Jared.


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