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Kay Jewelers Complaint - Kay Jewelers poor customer service - birthstone ring
Kay Jewelers Complaint

Kay Jewelers Complaint

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Kay Jewelers poor customer service - birthstone ring


December 23 I purchased a ring that the clerk ordered online for me. We were about to pay when she was called away to ring up customers waiting in line. Why would you pull somebody away from a customer to wait on other customers, how do you determine that customer rates higher than me? When I went to pick up the ring December 26 there were two clerks at the register ringing up a "family" for one purchase. There was one lady at a display and I walked up standing in line, the woman clerk told the man to go wait on the lady at the display and in the meantime another woman had come into the store and the lady clerk said "I believe you were next, I saw you there earlier." I waited and waited because the woman didn't know what the heck she was doing, it seemed she'd done something in Joplin and wanted to finish business here but upon each question the clerk asked her she'd say "I don't remember, it was a long drive from Joplin" I don't remember I'm really tired....... If I hadn't already purchased my ring I would have walked out. Another clerk came in and waited on me. I appreciate his courtesy but I will NOT ever shop at Kays jewelry. That is my first and final purchase.


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