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Kay Jewelers Complaint - Poor customer service - Diamond anniversary ring
Kay Jewelers Complaint

Kay Jewelers Complaint

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Poor customer service - Diamond anniversary ring


Purchased an anniversay diamond ring on Dec 20. Understood would be delay for sizing for 2 weeks. Ok then when comes back in January too big (told them to use another ring for sizing) Ok move forward take it back on Jan 10th and told two weeks but later was close to 3 weeks later.. Now 5 weeks without an expensive ring. Then had checked the next week after purchasing and ring was NOT on sale, same price as quoted. Liars....As clerk didn't have price on ring and went to manager in Greenville NC and stated on sale by $200 . Not true and look up also on their website and their partner Jared. Disgusting for the price, but more so that it took 5 weeks to get ring due to their mistake on sizing. Never will go there again except to have ring checked for diamonds (part of their policy). Interesting that it will not be sent off and they will inspect when no jeweler on site. Go Figure. Never never buy from them


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