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Kay Jewelers Complaint - Ruined my engagement ring 15.5 years old - Kay Jewelers Diamond Engagement Ring
Kay Jewelers Complaint

Kay Jewelers Complaint

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Ruined my engagement ring 15.5 years old - Kay Jewelers Diamond Engagement Ring


4/19/2014 Do not trust Kay's!!! My ring bent after picking up a cinder block-nothing big but needed to be hammered out not resized. My husband and I took my ring to the local Titusville, FL Kay's to have the manager Richard tell us that nothing would happen because it is multi-billon dollar company. Well, they fully ruined my ring, then tried to play it off and then said hey we will send it back to buff it out. My ring mount was 100% different, my design of my ring was 100% changed and my ring was half polished and the gold was half the size. My husband and I told them how terrible it looked to have the assistant manager tell us that the ring required a new mount. I'm sorry but the ring was mounted quite well for 15.5 years and never had a problem. The assistant stated that she could not tell us about Richard because he quit his job. Per Richard my ring would be sent to their corp office to be fixed. Per the young guy that worked there he stated that the picture that was taken by Jared's repair was pathetic due to being blurry-you could not tell if it was my ring or any engagement ring. My husband spent bank on my ring 15.5 years ago and the look was elegant not over the hill fancy and was told time and time again by people how beautiful my rings were. I had two 2mm bands-one on each side of my engagement ring. My husband and I are nothing more than livid. Kay's ruined my ring and will not come forward with their errors.


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