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Kay Jewelers Complaint - Russell Simmons Stainless Steel broken - Russell Simmons
Kay Jewelers Complaint

Kay Jewelers Complaint

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Russell Simmons Stainless Steel broken - Russell Simmons


I bought my husband a chain and pendant from the Russell Simmons collection from Kay. When purchasing it, I was told that since the items were made out of stainless steel that they would not break. Despite this, I bought a warrant on the items anyway. Low and behold not only did the stainless steel pendant break from the chain but the chain itself also broke on one of the links. In looking at the items you can clearly see where they were not welded correctly in the manufacturing of it. Of course, Kay says that my warranty was for diamonds only and not the metal. I even offered to pay for the repair out of pocket but now Kay "DOESN'T REPAIR STAINLESS STEEL" WHY? "BECAUSE IT ISN'T SUPPOSE TO BREAK" After making a fuss, they finally sent it off to Russell Simmons who after a month of no response also refused to repair the items due to it being discontinued from their stock! I have been to 10 different jewelry stores who cannot repair the items because of the material and they don't have a machine to soder stainless steel in addition to the fact that it is not their item. I have been speaking to several customer care representative who all say they will contact me back. I feel like I have been duped. I have paid 600$ for something that is broken and I can't even get repaired even if I wanted to. I will never again purchase anything from this crappy place ever!


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