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Kay Jewelers Complaint - They Ruined my Wedding band
Kay Jewelers Complaint

Kay Jewelers Complaint

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They Ruined my Wedding band


My fiancee and I went to resize our wedding band to kay jewelers at eastland mall columbus, ohio last december 1, 2012. We talked to the manager when we get there, of course i asked him that i would get the same ring back in the size we want it to be. We had a ring resized from 13 to 10.5. They called a week after and told us that the ring was ready to be picked up. so we went there that weekend dec. 15, 2012 to pick it up only to see the worst that i could see in a wedding band. obviously, they just cut the band off, reduced it and effortlessly put it back together. I can even see the lines where it was cut off. I was really disappointed with them because i trusted them with my wedding band. when we picked it up the man there just told us that it need to be polished, but even after that, the imperfection of the wedding ring was still there. Seemingly, they don't care about it that much, they just ruin the value and the symbol of the ring. I really regret trusting them, so disappointing.


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