Kay Jewelers Support Ticket

Kay's sell Fake Diamonds - Loose stone

Created By: kayjewelersafake's Picture kayjewelersafake Last Reply: enhive's Picture enhive
Priority Level: [Emergency] Status: [Open]
Created: 3 years ago Last Updated: 2 years ago
Department: N/A Replies: 3
Product: Loose stone

Anybody who brought diamond from Kay's need to check your stone. Went in Kay's over the weekend to pick up my ring I brought from them 12yrs ago. One of the stone came loose so I ask the to fix it. My husband got me a 1ct stone with little stones around the 1 ct. He replace it with a 2 from Jewerly Exchange in San Fran Cail. They ask if I was going to use my same setting @ JEx and told them yes. The Tech came out and stand in front of me and took out Kay's stone. Keep in mind he never took the ring to test of to see where it came from. He hand me the stone in a case. I ask him if I could trade it in he said your best bet is to go back to the store you brought it and do that. Now I am back in the midwest and I took it to Kay's to trade the diamond in. They are telling me it is not testing as a diamond. Now I went directly to the manger so she could of test it. She tried the tester on her diamond and she said I don't know what seem to be the problem. So she took out one of her magnify glass the one that they use to see their code. Now mind you I didn't know these stones have a code on it, I told her I have all my paper work she said she saw the code. Okay so what is the problem I ask, she called another lady over and she look at it before she test it as well and she is saying it is not diamond. My reply to them was so Kay's is selling fake diamond and they hand me back my diamond and they fled like they never talked or saw me. They didn't want me to make a seen so they went and do something esle. No kind of Ms am sorry let me call someone to help you. I called my husband and told him the out come and I said I am not going to take this lightly and we need to sue these people for selling fake stone.


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kayjewelersafake says: (3 years ago)
 0
Okay my husband took back the diamond to the store(Kay's) and before he went to the jewerly store I asked him to go in the mall by another jewerly store for them to see if they see a code in the diamond sure enough they saw it. Now he took it back to Kay's and guess what they told him there is no CODE. Okay Kay's have somehting to hide. THEY ARE SELLING FAKE DIAMONDS TO THE PUBLIC....



enhive says: (2 years ago)
 0
Hi I am curious to see a picture of the type of product you purchased. I purchase several items from Kay Jewelers



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