Kay Jewelers Complaint
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Kay Jewelers Poor Craftmanship and Customer Seervice - Jewelry Repair
Kay Jewelers Carlisle Pike, Mechanicsburg, PA is bad news. The management is nasty to customers that seek refunds or information about the poor quality of work done on jewelry. Kay did work on a piece of 14 caret gold jewelry. When merchandise was received back the gold was extremely shiny and very light in weight, as if it was stretched out. The prongs were shape and would catch on anything it rubbed against. The store personnel lie, and told me anything to keep from taking the responsibility for the problem with my merchandise. The store would not give a refund or anything. I took my merchandise to a well known jewelry store and within minutes was informed what the real problems is. The prongs on the merchandise were left to stand straight out. The prongs needed closing down. Shouldn't this be jewelry making 101, very basic within the craft. I went back to Kay informed them what the real problem was with the merchandise, and the store personnel said yes I know that is the problem. Really. Really. So give me my refund. At the end of the day just don't shop there or have repair work done. I believe the gold was scrapped off my merchandise and used by the company to make a profit off someone else. Just run, run far away from this store. Run............run..........run.............Don't store stop at Kays Jewelers for anything. RUN
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Review Rating: 1 out of 5
Reviewed By: runaway
Company: Kay Jewelers
Product: Jewelry Repair
Date Added: 9 years ago
Company Location
PA 17007
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