Kay Jewelers Complaint
Screwed up 2 rings
My ring still to this day IS NOT what I originally ordered. Our experience was horrible. Because we kept having to go back every week for about 2-3 months....they got sick of us. The manager stated..."that IS the ring that you ordered. I don't know what you expect us to do! I don't see anything wrong with it!"
I noticed that the prongs were crooked on my ring about a week after taking it home. I didn't want to go back into KAY again. I don't trust them at all.
I took my ring to a professional jeweler who explained to me that my stone was actually crooked and didn't fit into the setting correctly. The prones were used. They were NOT knew. It's actually called a head. The head WAS NOT NEW. Apparently, the jeweler could tell that the prongs had been messed with many times. They were to the point that they were useless. My stone is also chipped. WHERE MIGHT YOU ASK?! Under the prong. These were our gifts to each other.
They took something that was supposed to be exciting and made it a horrible experience.
I am having a new head put on by a new jeweler this week. I can't even go back into KAY and demand that they fix their errors because they haven't been able to make things right from day one with us. Very dissatisfied.
CONTACT THIS BUSINESS
|
BUSINESSES REPLY HERE
|
Comments
More Kay Jewelers reviews
- Resizing Engagement ring
- Kay Jewelers Poor Craftmanship and Customer Seervice
- kay jewelers broken rings
- I want a new chain, not a new necklace
- Expensive Costume Jewelry
- Kay's customer service sucks
- Diamond kept falling out - worst place to buy from
- kay jewelers
- Kay Jewelers poor customer service
- Kay Jewelers No Color to Birthstones
- Credit score took a dive...
- Gina B.
- Lost Diamond & Re Sizing issue Kay Jewelers @ Dayton Mall
- Worse Customer service and product fix return
- kay jewlers is a scam
- Ruined my engagement ring 15.5 years old
More
Similar reviews
- Unethical
- worst experience ever
- Fake Diamond rings w/ False GIA paperwork
- Wedding Rings
- Vista purchase then support
- Curtain Rings of the Future!
- Gems TV : 3 rings now missing stones
- terminated
- dogy diamond rings
- Terrible
- Perfect Rings
- Forget Wheelfire.com
- worst customer service ever
- Disappointed with customer service
- Screwed up AGAIN!!!
- esp plan
More
How It Works
COMPLAINTS RESOLVED
Thousands of Businesses of all sizes and millions of customers use MeasuredUpIt's free and easy to put MeasuredUp to work for you
Activity
Details
Company Location
[Top]